Shipping Policy
Refund & Return Policy
Thank you for shopping with JaccVault Designs! Every item in our store is custom-made to order, which means it takes a bit more time to deliver something personal, high-quality, and uniquely yours.
⏱️ Processing Time
All orders are processed and produced within 2–7 business days before shipping.
Once your order ships, you will receive a confirmation email with tracking details.
📦 Estimated Shipping Times
Shipping times depend on your location:
RegionEstimated Delivery Time
United States3–5 business days
Canada5–10 business days
International7–20 business days
These are estimates and may vary depending on carrier delays or seasonal demand.
✈️ Shipping Carriers
Orders are shipped via trusted global and local carriers, including USPS, FedEx, DHL, or your country’s postal service — depending on destination and availability.
💸 Shipping Costs
Shipping rates are calculated at checkout based on your delivery address and order size.
You’ll be able to review the final cost before placing your order.
📭 Delivery Issues or Delays
If your order hasn’t arrived within the expected time:
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Double-check the shipping address used during checkout
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Review your tracking number from your confirmation email
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Look around your property, mailroom, or with neighbors
Still need help?
Email us at jaccvaultdesigns@yahoo.com within 30 days of the expected delivery date, and we’ll do our best to help resolve the issue.
🌍 International Shipping
We ship to select international countries.
Please note that customs fees, duties, and taxes may apply and are the buyer’s responsibility. These are not included in our pricing or shipping fees.
❗ Important Notes
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Delivery dates are not guaranteed
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We do not offer expedited shipping at this time
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We are not responsible for delays caused by the shipping carrier, customs, weather, or other factors once an order has shipped
📧 Questions?
Contact us at jaccvaultdesigns@yahoo.com — we're happy to assist you.